2391 Orchid Hill Place (Directions)
Newport Beach, CA 92660
(949) 756-1133

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for items purchased from the online store?

Modern Fiber uses UPS to ship its goods, which are based on standard UPS rates depending on weight, customer location and preferred delivery date. Those options and their projected delivery range are made available at checkout. We do not subsume any profit or retail margin on shipping. Please contact Modern Fiber directly for any accelerated delivery requests.

What if I would like to return an item purchased from the online store?

No problem – just be sure to read our Return Policy and follow the simple instructions. This allows us to properly restock the item for a future owner and ensures the appropriate amount is credited back to your card.

If something is sold out or no longer available may I order it?

Typically the goods that Modern Fiber sells are uniquely designed and one of a kind, making it difficult to acquire an item that is no longer in stock. However, some products are available on “back order,” and will ensure you are in the front of the line.

Which online payment methods does Modern Fiber accept?

We accept Visa, MasterCard, Discover, American Express and PayPal. We currently do not sell online to destinations outside the U.S. or Canada (please inquire for other methods).

Can I trust Modern Fiber’s online shopping process?

While no ecommerce system is 100% safe and secure, Modern Fiber goes the extra mile to ensure the security of your online shopping experience. This includes the adoption of an SSL certificate and direct link with Chase Paymentech, which incorporates the card processing technology of Authorize.Net – whose payment gateway proves the complex infrastructure and security necessary to ensure secure, fast and reliable transactions. We believe is on the vanguard of online transaction security for stores of its kind.

Do I receive a receipt following my online purchase?

Absolutely. Look for the full details of your purchase in an email, which will be sent to the email address you provided at checkout or as a registered guest.

How can I arrange to visit the Treasure Chest?

Modern Fiber’s affiliate showroom is open by appointment throughout the week. Please message us through the Contact form, email or call (949) 756-1133 to schedule a visit. You’re sure to enjoy the experience.

I would like Modern Fiber to represent my collection. What should I do?

If you create or have access to products that are of a consistent, high-quality craftsmanship and fit well within the Modern Fiber ideal, give us a call. We’d love to explore a partnership if it also benefits the artisans from whom the products are sourced.

Send us a message

Specific question or product interest?

Fields marked with a * are required.